Every eligible DayMerit bracelet purchased directly from our official website includes two distinct forms of support: a 1-Year Product Guarantee for qualifying product defects and Replacement Protection for certain unexpected events. They cover different situations.
1-Year Product Guarantee
If we made it wrong, we’ll make it right.
For 12 months from the date your order is delivered, the Product Guarantee covers qualifying defects in materials or workmanship that arise during normal use. Depending on the issue, this may include manufacturing or structural defects involving the chain, slider or adjustment mechanism, connectors, plate, or the setting that holds the clear zircon charm.
If we approve a Product Guarantee claim, we may repair or replace the affected bracelet as the appropriate remedy. Replacement is generally our first remedy where practical. The $9.99 Replacement Protection shipping and handling fee does not apply to a qualifying Product Guarantee defect claim.
What the Product Guarantee does not cover
- Normal wear and tear, surface scratches, scuffs, fading, or other ordinary cosmetic changes.
- Accidental damage, misuse, abuse, or intentional damage.
- Damage caused by unauthorized modification or third-party repair.
- Loss or theft.
Accidental damage, loss, and theft may instead qualify under Replacement Protection below.
Replacement Protection
If life happens, you still have a backup.
For 12 months from the date of delivery, each originally purchased eligible DayMerit bracelet includes one Replacement Protection replacement for an eligible event involving accidental damage, loss, or theft.
The replacement bracelet itself is provided at no additional product charge. An approved Replacement Protection claim carries a $9.99 USD shipping and handling charge.
Replacement Protection limits
- One Replacement Protection replacement per originally purchased eligible bracelet during the 12-month protection period.
- Ordinary cosmetic wear and gradual appearance changes are not accidental-damage claims.
- Intentional damage, fraudulent claims, abuse of the program, or claims for items not purchased directly from DayMerit are not covered.
How to make a claim
Email support@daymerit.com and include:
- Your order number or other proof of purchase.
- A short description of what happened.
- For a product-defect or accidental-damage claim, clear photos of the bracelet when it is still in your possession.
- The shipping address for any approved replacement.
For a loss or theft claim, a simple explanation is sufficient for initial review; we do not require a police report. We may ask reasonable follow-up questions when needed to verify eligibility.
Where the coverage applies
These protections apply to eligible orders purchased directly through DayMerit’s official website, including eligible international orders. Any approved replacement must be sent to a destination that DayMerit can service at the time of the claim.
Medical-use boundary
The Product Guarantee and Replacement Protection cover the physical bracelet only. They do not guarantee any medical outcome, that a third party will notice or act on the bracelet, or that the bracelet will replace complete and current medical information.
Your legal rights
These terms are in addition to any consumer rights that cannot be waived under applicable law. Nothing in these Guarantee Terms limits those non-waivable rights.
Questions
Email support@daymerit.com. We aim to respond within 24 hours.