We want you to feel comfortable ordering DayMerit. Eligible items may be returned within 30 calendar days of delivery.
Return eligibility
For a change-of-mind return, the item must be unused or only reasonably tried on to confirm fit, undamaged, and in reasonable original condition with the original packaging. Brief try-on for sizing is acceptable. Items showing clear signs of extended wear or use are not eligible for an ordinary change-of-mind return.
We do not charge a restocking fee for an eligible return.
Start a return before sending anything
Email support@daymerit.com with your order number and the item you would like to return. We will provide the appropriate return instructions and return address.
Do not send an unauthorized return to the business address shown in our footer. That address is not our customer return location unless our support team specifically instructs you otherwise.
Return shipping
For an ordinary change-of-mind return, return shipping is the customer’s responsibility. Original shipping charges, including Discounted Standard Shipping, are not refundable for a change-of-mind return.
If you received the wrong item, the item arrived damaged, or we confirm a qualifying product defect, contact us before returning it. DayMerit will provide the appropriate instructions and handle reasonable shipping or processing costs associated with an approved DayMerit error or qualifying defect.
Refunds
Once an eligible return is received and inspected, we aim to process the approved refund within 3–5 business days. Refunds are issued to the original payment method.
After we process a refund, your bank, card issuer, or payment provider may take an additional 5–10 business days to post the funds. We do not control financial-institution processing times.
Product defects and protection claims
A return request is different from a claim under our 1-Year Product Guarantee or Replacement Protection. If your bracelet has a possible material or workmanship defect, or you need to make a Replacement Protection claim, contact us so we can route the request correctly.
Order cancellations
Cancellation requests are governed by our Shipping Policy. If fulfillment has already begun but we are still able to stop the order, a $9.99 USD shipping and handling charge will be deducted and the remaining amount refunded. If the order has shipped and cannot be intercepted, this return policy applies.
Contact
Email support@daymerit.com. We aim to respond within 24 hours.